Loadway Get in touch

Legal

Privacy policy

Last updated: 14 July 2026

This privacy policy explains how Loadway Ltd (“we”, “us”, “our”) collects, uses, and protects personal data when you use the Loadway website, web platform, and mobile applications (together, the “Loadway Platform”).

1. Who we are

Loadway Ltd is the data controller for personal data processed through the Loadway Platform. For privacy enquiries, contact hello@loadway.co.uk.

2. Personal data we collect

Depending on how you use the Loadway Platform, we may collect:

  • Account details such as your name, email address, phone number, and login credentials.
  • Driver or agency profile information you provide, including address, company, banking, licence, experience, and related documentation.
  • Shift, booking, time-log, note, and document information submitted through the Platform.
  • Location data when you allow it, for example to find nearby shifts or support shift-related features.
  • Usage and technical data such as device type, operating system, app interactions, and diagnostic logs.
  • Communications you send to us, including support requests.

3. How we use personal data

We use personal data to:

  • Provide, operate, and maintain the Loadway Platform.
  • Create and manage user accounts and profiles.
  • Enable shift discovery, applications, allocations, and related workflows between drivers and agencies.
  • Respond to support requests and communicate with you about the Platform.
  • Monitor performance, troubleshoot issues, and improve reliability and security.
  • Protect users, our systems, and our legal rights.
  • Meet legal and regulatory obligations in the United Kingdom.

4. Lawful bases for processing

Under UK data protection law, we rely on one or more of the following lawful bases:

  • Contract: where processing is necessary to provide the Platform and related services.
  • Legitimate interests: where we need to operate, secure, and improve the Platform in a balanced way.
  • Legal obligation: where we must comply with applicable law.
  • Consent: where required for specific optional processing activities, such as certain location or marketing uses.

5. Sharing personal data

We do not sell your personal data. We may share data with:

  • Agencies or drivers you interact with through the Platform, where that sharing is necessary for the service.
  • Service providers who support hosting, infrastructure, authentication, notifications, analytics, or customer support on our behalf.
  • Professional advisers where reasonably required.
  • Authorities or regulators where we are legally required to do so.

Where processors handle personal data for us, we require appropriate contractual safeguards.

6. International transfers

We aim to store and process personal data within the United Kingdom and European Economic Area. If data is transferred outside the UK, we use appropriate safeguards recognised under UK data protection law.

7. Data retention

We keep personal data only for as long as necessary for the purposes described in this policy, including to meet legal, accounting, or reporting requirements. When data is no longer required, we delete or anonymise it using appropriate technical and organisational measures.

8. Your rights

Under UK data protection law, you may have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate data.
  • Request erasure of your data in certain circumstances.
  • Object to or restrict certain processing.
  • Request data portability where applicable.
  • Withdraw consent where processing is based on consent.

To exercise your rights, contact hello@loadway.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

9. Security

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is completely secure, but we work to maintain safeguards proportionate to the data we process.

10. Children’s privacy

The Loadway Platform is not intended for children under 16. We do not knowingly collect personal data from children under 16. If you believe a child has provided personal data through the Platform, please contact us and we will take appropriate steps.

12. Changes to this policy

We may update this privacy policy from time to time. When we make material changes, we will post the updated version on this page and revise the “Last updated” date.